An Easy Approach to Using Surveys to Elicit Requirements!
Surveying is an excellent way to elicit requirements, but reliable resources that examine survey methods are hard to find — until now. Surveying Fundamentals for Business Analysts
presents the basics of developing and executing efficient and effective
surveys. It offers detailed descriptions of the different types of
surveys and guidance on how to choose the right survey for your task as
well as how to identify stakeholders and participants.
Surveying Fundamentals also presents specific instructions on writing effective questions and gearing them toward a particular audience.
This practical guide provides the
fundamentals you need to conduct and present the results of surveys — in
one simple source. Follow the author’s step-by-step approach to:
Introduction: Why Surveys? • Defining the
Objective • Identifying the Group • Writing Questions • Ordering and
Laying Out the Survey • Piloting the Survey • Sending Out the Survey and
Following Up with Participants • Analyzing and Interpreting the Results
• Reporting on the Results • Checklist for Writing Good Questions •
Survey Process Template • Question-Writing Template • Case Study
About the Author
Carol Deutschlander, Certified Business Analyst Professional (CBAP),
is a business analysis manager with Home Hardware Stores, Ltd., Canada.
She is an active supporter of the International Institute of Business
Analysis (IIBA) and has served on various committees, including the
IIBA’s International Board of Directors.