©2007, 6” x 9” softcover, 272 pagesISBN 978-1-56726-207-0Product Code B070By Michael F. Malinowski, PMP
IT Maintenance: Applied Project Management modifies project management best practices to improve how IT system maintenance is managed. By taking a fresh look at increasing value and quality of system maintenance in a straightforward and practical way, this book helps readers understand how to apply modified project management best practices. From IT maintenance managers, project managers, and team members to CIOs, readers will:
PLUS! This practical reference is organized by process groups similar to the PMBOK® — providing you with applied step-by-step guidance.
Part I: Initiating Processes — Introduction • Project Management versus IT System Maintenance • Outsourcing: The New Challenge
Part II: Planning Processes — Scope of Maintenance • Service Level Agreement • Service Breakdown Structure • Cost Estimate • Transition Planning • Documentation
Part III: Executing Processes — Team Management • Work Tracking • Customer Care • Incidents, Defects, and Enhancements • Testing • Metrics — Overall Control Configuration Management • Cost Control • Communication and Beyond • Risk Management
Part IV: Assessing and Closing Processes — Peer Reviews and Formal Audits • Customer Survey • Annual Closeout
About the Author
Michael F. Malinowski, PMP, has more than 22 years of IT project management and programming experience. His responsibilities have included new development projects, process improvements, and IT maintenance. He served on the PMI® Chicagoland chapter board of directors. His educational background includes a bachelor’s of science in electrical engineering, a minor in computer engineering from Illinois Institute of Technology, and a master’s certificate in project management from George Washington University.